Vo-Care
NewVoice agents for general practice

Follow up that actually happens.

Vo-Care's agents check in on patients between appointments. Turn 10-minute consultations into a 2-minute clinical review.

Join the pilot See an example call
Blood Pressure Monitoring
Margaret Hughes58 yearsDOB 14/03/1968
00:00
Hi Margaret, it's Vo-Care calling from your GP surgery for your evening blood pressure reading. Is now a good time?
Oh, I've completely forgotten. I'll check it now.
Vo-Care stays on the line
Great, take the first reading and read me the top and bottom numbers.
142 over 88. Pulse 71.
Thank you. Could you take one more, please?
138 over 86.
Got both. Any headaches, chest pain or blurred vision today?
No, I feel fine.
Good. I'll call you at 8 tomorrow morning. We've got 3 days left. Let me know if an alternative time would suit better.
R1– HR– R2– Red flags–
Designed to work alongside EMIS Web and SystmOneCalls in your practice's namePatients can ask for a person at any time
How it works

From a practice search to a coded record.

Choose who to call

Run a search in your clinical system, or add one patient after a consultation.

Vo-Care calls

At times that suit the patient, with retries and a text if it can't get through.

Results come back coded

Readings, answers and bookings arrive with SNOMED codes, ready to file.

A clinician decides

Only the calls that need a human reach the review queue.

For clinicians

Review the exceptions. File the rest.

Routine results come back coded and ready to file. Anything out of range, worrying or unclear lands in one queue for a named clinician, with the reason at the top.

Needs review9 of 212 calls today
Tom W. · post-dischargeNew breathlessness on day 3. Put through to duty doctor 10:12.
Open
Margaret H. · blood pressureHome average in stage 1 range, awaiting GP decision.
Open
Priya S. · medication reviewStopped amlodipine two weeks ago because of ankle swelling.
Open
Asthma review prep · 54 patientsACT scores recorded, 47 booked into nurse clinic.
Filed
Pathways

The follow-ups every practice runs.

Each one has its own script, collects specific information and knows when to hand over to a person.

Blood pressure monitoring

A week of readings, without the paper diary.

Vo-Care rings at the times the patient chooses, takes two readings each session and calls back if one is missed. The GP gets the average, worked out properly.

  • Any red flags or symptoms go to the duty clinician the same day
7-day home average
–
Stage 1 range · for GP review
Margaret Hughes
14 sessions · 28 readings
SystolicDiastolic135/85
Screening and recall

Reach the patients letters don't.

Vo-Care calls people who haven't responded to cervical, bowel or immunisation invites. It answers common worries in plain English, books a slot, or arranges a call-back from a nurse.

  • Works through a whole search, not one patient at a time
  • Records why people decline, so you can plan clinics around it
  • Follows up with a text if nobody answers
Cervical screening recall38 patients · this week
11 booked6 nurse call-back21 no answer, text sent
Aisha K., 34Booked"Worried it'll hurt." Explained options, booked with Nurse Patel, Tue 10:20.
Hannah R., 47Call-backWants to talk about a previous abnormal result first.
Claire D., 52BookedCouldn't make weekday clinics. Booked Saturday extended access.

Voice agent pathways.

Outcomes

What changes for your practice.

Every pilot tracks these four measures from day one, so you can see the difference in your own data.

Diagnoses confirmed sooner

Home readings come back complete, so a raised clinic reading turns into a decision within days.

Days from raised reading to GP decision

More patients seen

Screening non-responders and overdue reviews are called, not just written to.

Screening and review bookings per cohort

Staff time back

Reception and nursing teams stop chasing diaries and recall lists by phone.

Outbound staff call hours per week

QOF targets on track

Blood pressure, screening and long-term condition indicators are recorded as the work happens.

Indicator achievement vs. last year
Clinical safety

Built by clinicians, for clinicians.

Vo-Care collects information and books appointments. Clinicians make the decisions. We are building against the standards NHS practices already rely on.

NHS DSPT

Data Security and Protection Toolkit

Working towards

DTAC

Digital Technology Assessment Criteria

Working towards

DCB0129

Clinical risk management

Working towards

MHRA

Medical device registration

Working towards

UK GDPR

UK data protection

Working towards
Founding practices

Try one pathway with us for eight weeks.

We're working with a small group of practices and PCNs to shape Vo-Care. Start with blood pressure monitoring or screening recall, and see what changes.

  • Set up with your practice manager and clinical lead
  • A weekly report on calls, completions and escalations
  • No cost during the pilot